Refund policy

Returns If you are not satisfied with your order, you may request a return within 7 days of receiving it. To qualify, the item must be unused, in its original packaging, and in the same condition you received it.

Damaged, defective or wrong items If your item arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery with your order number and clear photos. We will arrange a replacement or a refund, and we will cover the return shipping.

Items we cannot accept back For hygiene reasons, personal-care items (such as body scrubbers and bidet products) cannot be returned once opened or used, unless they are defective.

How to start a return Email hasangardez12@gmail.com with your order number and the reason for the return. We will reply with the next steps. Please do not send items back before we confirm the return.

Return shipping For change-of-mind returns, the customer pays the return shipping cost. Original shipping is free and is not refunded on change-of-mind returns.

Refunds Once we receive and inspect your return, we will confirm whether it is approved. Approved refunds go back to your original payment method. For cash on delivery orders, we will agree a refund method with you by email.

Cancellations To cancel an order, contact us as soon as possible. We can cancel an order only before it has been dispatched.